Analysis of a Fast Food Restaurant
Analysis of a Fast Food Restaurant
Module 01 Written Assignment – Analysis of a Fast Food Restaurant, Coffee Shop, or Grocery Store
Visit a fast food restaurant, coffee shop, or grocery store during a peak time of day. Spend 30 minutes observing the procedures in place to serve and process customers. Keep track of how long each process takes.
Write a 4 page analysis of your observations. Make sure that you answer the following:
- How would you measure the efficiency of the process?
- What are the key design principles that govern the effectiveness of this process?
- Did you observe lag times in the process?
- What part of the process was the slowest?
- What part of the process was the fastest?
- What changes to the process would you recommend?Be sure to use correct spelling and punctuation.**Follow Rubric for content alsoModule 01 Written Assignment – Analysis of a Fast Food Restaurant, Coffee Shop, or Grocery StoreScoring Rubric:
| Criteria | Weight |
| Uses the appropriate terminology related to process analysis as found in the course | 45 |
| Analysis answers the following questions: How would you measure the efficiency of the process? What are the key design principles that govern the effectiveness of this process? Did you observe lag times in the process? What part of the process was the slowest? What part of the process was the fastest? What changes to the process would you recommend? | 45 |
| Correct spelling and grammar | 10 |
| Total |
Answer preview………….
Restaurants and other business operations in the food and retail market are guided by specific internal rules and regulations. A key rule is ensuring customer satisfaction based on the service that is being offered. Most restaurants uphold issues related to customer services and as a result, prefer their customers to experience some form of excellent service whenever they visit this local setting. These internal rules ensure efficiency of operations from the time a customer sets their feet in the restaurant to the time they leave. Managers of business in this market segment prioritize the needs of customers, and as a result, they urge their employees to take note or ensure customer satisfaction is prioritised at all costs. This paper evaluates some of these factors required in customer satisfaction after a visit to one of the restaurants in a busy setting. Efficiency operations in the restaurant business depend on the design of activities, lag services and the speed of operations….
APA 1285 words