advantages and disadvantages of using a vendor

advantages and disadvantages of using a vendor

• Patis available for 24 hours a week at $115 per hour. Pat was involved in several upgrade projects for this package and can act as business analyst, developer, or tester. Pat is very comfortable with the legacy system and does not see the benefit of moving to the Web-based version. He feels that the end users do not fully utilize the functionality they already have and will not use this new functionality effectively.
• Terryis available for 24 hours a week at $100 per hour. Terry was involved in the original installation and every upgrade since then. She tends to be in developer or tester roles for this system but acts as business analyst for other systems. She is very excited about the Web-based package and the functionality it provides. She is concerned, however, that the end users do not have the computer savvy to use it.
• Robinis available for 30 hours per week at $100 per hour. She was involved in the last two upgrades as a business analyst and has been trying to become involved in other systems and business areas. She was actively involved in the development of a custom Web-based application as a programmer. This was considered a skills development opportunity because her Web programming skills are not strong.
• Chrisis available for 24 hours per week at $80 per hour. He is new to the IT department; he was previously a customer service representative. He just completed his undergraduate degree in computer science and has experience with Web programming and software testing techniques.
• Janis available for 16 hours per week at $115 per hour. Jan is also new to the IT department. She was previously a consultant and was on process reengineering projects, including several for billing functions. She previously worked with the Web version product of the vendor’s competitor.

Write 750- words in response to the following:

• Based on the internal team role assignments you anticipate making for your project, which roles might need to be filled by the vendor?
• What are the advantages and disadvantages of using the vendor in these roles for this project?

preview of the answer…

The management of IRTC Manufacturing Enterprises has approved the implementation of a project designed to upgrade its legacy billing system after it was installed about a decade ago. Although several upgrades were performed on this system in accordance with the specifications and timing provided by the vendor, the business case for this project shows that a web-base system coupled with an advanced mainframe is necessary to align operations management with the strategic goals of the company. The new system is designed to integrate billing with customer service function as a means to improving the quality and promptness of services delivered to its clients. Additionally, this project is expected to lessen costs, improve client satisfaction, and reduce the period for outstanding accounts receivable by enabling customers to make online payments of their…

APA 788 words