In a feisty response to critics who accuse Wal-Mart of providing poverty-level wages (around $9.68 an hour, on average) and few benefits, Wal-Mart chief executive H. Lee Scott, Jr., said Wal-Mart offered good, stable jobs, noting that when it opens a store, more than 3,000 people often apply for 300 jobs. “It doesn’t make sense,” Mr. Scott said, “that people would line up for jobs that are worse than they could get elsewhere, with fewer benefits and less opportunities.” Based on what you learned in this chapter, do you agree with Mr. Scott’s assessment? Why or why not?

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The U.S. retailer Wall-Mart has been heavily criticized by many people and groups, including labor unions, regarding the company’s policies, especially with regard to the treatment of its employees and their benefits. One of the sound operation management practices for organizations is the treatment of employees with respect, recognition, and reward because it is key to effectiveness and long-term sustainability (Parker, 2012). I do not agree with the response by Wall-Mart Chief Executive, Mr. H. Lee Scott Jr. that the retailer offers good jobs because many people still apply to work for them…

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