Case Study 1: Disney’s ITIL(R) Journey

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing IT infrastructure, development, and operations. ITIL offers eight sets of management procedures: service delivery, service support, service management, ICT infrastructure management, software asset management, business perspective, security management, and application management. Disney began adopting ITIL best practices in the mid-2000s. Read “ Disney’s ITIL® Journey”, located at http://www.best-management-practice.com/gempdf/disney_itil_journey.pdf.

Write a two  (600 words) page paper in which you:

  1. Describe the reasons for Disney’s adoption of ITIL.
  2. Examine the results that were attained by Disney.
  3. Compare and contrast ITIL, Committee of Sponsoring Organizations of the Treadway Commission (COSO), and Control Objectives for Information and Related Technology (COBIT) frameworks with regard to whether Disney would have attained the same results with the COSO or COBIT framework.
  4. Examine how Disney implemented auditing and compliance in its enterprise architecture.
  5. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

 

 

 

 

 

 

 

preview of the answer..

Information technology has become a vital part of the business world. It has become a practice for businesses that boast of being international to do whatever it takes to be recognized as the best in the use of information technology in the running of the businesses. The Walt Disney Company is one of the international companies in the frontline to be one of the best information technology compliant companies in the world. The company boasts of more than a thousand employees in the information technology sector across the globe. This being the case, there is the need to have a set of rules to see to it that ethical conduct is not compromised in the information technology department of the company.

The main reason for the adoption of Information Technology Infrastructure Library can be said to have been the wish of the company to work along the defined values in …

671 words APA

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