– How does employee training and motivation affect customer enhancement?

Customer Relationship Management

week 8 – Customer Relationship Management

Instructions: After reading this weeks material, address the following:

– How does employee training and motivation affect customer enhancement?

– What role does store lay-out and merchandising play?

Instructions: Your initial post should be at least 250 words. Please respond to at least 3 other students. Responses should be a minimum of 100 substantive words.

forum and assignment for both ENTR and RTMG course

Answer Preview……….

Hello George, I agree with you that motivating and training of the workforce is the key to achieving a better customer experience. Trained employees are knowledgeable on how to handle the customers. Further, motivated employees are always vigilant and vibrant when dealing with customers. This promotes the overall customer’s enhancement. Additionally, store layout and merchandising influence the customers’ behaviors during shopping………

APA 333 words