Describe three recent situations in which you were directly affected by poor product or service quality.

Describe three recent situations in which you were directly affected by poor product or service quality.

Your Topic: Supply Chain, Logistics and Transportation

Assignment Details: Chapter 10, page 246, Discussion Questions #4 & #5 and Complete Problems 1 and 2 on page 247
#4. “Find an example of a service organization, and explain how Lean could be implemented in this environment.
#5. Describe three recent situations in which you were directly affected by poor product or service quality.”
Problems
#1 “Hawks Soccer is evaluating four different machines for their capability in manufacturing size 5 soccer balls. The specification range for the circumference is set between 68 and 71 cm. Given the standard deviations for each machine in the following table. You need to determine which of the machines are capable of producing within specifications.

Machine
Standard Deviation

A
0.4
B
0.8
C
0.7
D
1.0″

#2. “Tommy Suits are evaluating their two tailoring machines for their precision. The specification range is set between 0.2 and 0.5 mm with a mean of 0.3 mm. Given the standard deviation for each machine, determine the C pk values and compare them to C p values.

Machine
Standard Deviation

A
0.04
B
0.05”

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Preferred Spacing: Double spaced

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