Competency
Develop meaningful communication strategies for effective exchange of information.
Student Success Criteria
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Scenario
As an MSN-prepared nurse, you are working as a member of a committee that will be hosting a panel of nurse leaders. The panel will be addressing recent low satisfaction patient and staff feedback scores. The reasons the scores were low were due to patient-centered communication strategies not being utilized by all nursing staff and nursing staff scores indicate that there is a dissatisfaction with communication by nursing leadership.
Your role on the committee is to develop questions that will explore the reasons for low scores and how to improve upon them. You will need to develop two sets of interview questions along with the rationale for the questions and present them to the committee prior to the panel.
Instructions
Develop two sets of interview questions. One set of questions will focus on communication between staff and patients and the second set of questions will focus on communication between staff and nursing leadership. For each set of questions, write a rationale that explains how the set of questions are appropriate to gather information to inform how to develop meaningful communication strategies.
apa 1202 words