Exploring the Dynamics of Organizational Teamwork

Case Study
This assignment provides you with an opportunity to explain the dynamics of
teamwork, including motivation, conflict resolution, and leadership. First, read the
scenario below.
Scenario: The vice president (VP) of marketing has hired you as the leader
whose first task involves implementing a new process for applying customer
service within the organization. The VP shares that the purpose of this initiative is
to help resolve a list of issues that are negatively infecting teamwork: (1) morale
is low, (2) employees are consistently late for work while others leave early, (3)
workers disagree on the daily workload, (4) there is no drive or enthusiasm, and
(5) above all, two employees have complained about harassment.
Your team consists of eight employees: three are newly hired employees, five
employees are male and three are female. Each employee has a diverse
background. Your charge is to reach the goal of improving customer service by
directing the team through the five stages of team development.
After reading the scenario, write a minimum three-page paper by using the
following questions as guidelines:
1. Motivation: What is the current state of motivation for employees, and what
can you do to improve their motivation?
2. Leadership: What can leadership personnel do to positively impact teamwork
that eventually leads to better customer service?
3. Resolving conflict: How can the employees approach resolving conflicts with
one another in order to maintain a positive teamwork dynamic?
4. Resolving conflict: How can the employees approach resolving conflicts with
customers?
5. Teamwork: What types of activities would help the team progress through the
five stages of team development? (See page 161 in the textbook for the
stages.) Attached below are pages 161-162.
Also, be sure your paper fulfills the following requirements:
 The body of the paper consists of at least three pages.
 The format of your paper follows APA style.

 Properly cite two references (e.g., article, webpage) that you located from
reputable sources (e.g., online library or reputable webpages).
 Properly cite your textbook within the paper. (Textbook used for
reference is listed below)
Reference Anderson, L. E., & Bolt, S. B. (2016). Professionalism: Skills for
workplace success (4th ed.). Boston, MA: Pearson.

Answer Preview……………..

Teamwork is among the most fundamental foundations for organizational success. Therefore, fostering an optimum environment within which an organization’s employees can interact, cooperate and support each other in pursuing a business’s objectives is a priority. Anderson and Bolt (2016) rightly contend that ensuring excellence in customer service is among the common projects that require a team effort. In that regard, the implementation of a new process for applying customer service within the organization that is the subject of the case study requires an evaluation of the current teamwork dynamics intending to make any necessary…………
APA 1018 words