IMPROVING CUSTOMER SATISFACTION

Need one section for my continuing research paper. Topic: “Designing a Program to Enhance Consumers Satisfaction and Improve Organization Performance”

Section name is Evaluation.

Guidelines: There were certain goals you wanted to accomplish in this study. This chapter iterates to management how you plan to measure the success of the program you designed and plan to implement and how and when you plan to report the results back to management.

For instance, if you had set out to enhance the attitudes toward diversity of a group of workers, your Evaluation may look like this:

“The success of this diversity education program will be measured with a pre-test given before the diversity education program as compared with a post-test given after the delivery of the diversity program. Further validation of the success of the program will be done through interviews, observation, surveys and focus groups.”

The idea here is to show management that the program did what you said it would do. Being able to report successful results back to management can do wonders for your career.

Attached my paper till now, add the section to it.

Answer preview………

The decrease of satisfaction of consumers at Rocklyn Industry has led to the decline of the performance of the organization. Competition in the industry leads to the need to focus on the responsibility of the company in increasing customer satisfaction. Declined quality of the products contributes to the low satisfaction levels and this creates challenges for the sales and the marketing team. The focus of the company on the changes taking place in the environment and the implementation of the packaging that is attractive to the consumers is an essential aspect of improving the productivity of the company. The low satisfaction levels have led to the reduction of productivity and the overall performance of the company. The plan focuses on a program that will assist in the improvement of performance of the company, and this is through improving the satisfaction levels of consumers……….

APA 6564 words