Think of an experience you, a family member, or a friend has had with healthcare. Gauge the experience against IOM’s six aims, and identify any opportunities for improvement.
Reading to answer the questions the book available online.
Nash, D. B., Joshi, M. S., Ransom, E. R., & Ransom, S. B. (Eds.). (2019). The Healthcare Quality Book: Vision, Strategy, and Tools (4th ed.). Chicago, IL: Health Administration Press. [ISBN: 978-1-64055-053-7 (print), ISBN: 978-1-64055-056-8 (EPub)]
required reading chapter 1. Please do your best he is really tough grader.