Respond to at least two colleagues’ improvements to the process evaluation report in the Social Work Research Qualitative Groups case study
Discussion: Reporting a Process Evaluation
Just as in needs assessments, interviews and focus groups are common tools for obtaining information about the processes involved in the implementation of programs. Process evaluation should include specifics about purpose, questions which the evaluation will address, and methods that social workers will use to conduct evaluations.
Review the many examples of process evaluation results described in Chapter 8 of Dudley, J. R. (2020). Social work evaluation: Enhancing what we do. (3rd ed.) Chicago, IL: Lyceum Books, or in the optional resources. Select an example of a process evaluation that produced valuable information. Compare the description of those results with the Social Work Research Qualitative Groups case study located in this week’s resources..
BY DAY 3
Post a description of the process evaluation that you chose and explain why you selected this example. Describe the stage of program implementation in which the evaluation occurred, the informants, the questions asked, and the results. Based upon your comparison of the case study and the program evaluation report that you chose, improve upon the information presented in the case study by identifying gaps in information. Fill in these gaps as if you were the facilitator of the focus group. Clearly identify the purpose of the process evaluation and the questions asked.
BY DAY 5
Respond to at least two colleagues’ improvements to the process evaluation report in the Social Work Research Qualitative Groups case study by doing the following:
- Explain how your colleagues’ reports improved upon that of the case study.
- Suggest further improvements.
RE: Discussion – Week 9
Description of the Process Evaluation and Explain Why Chosen
The process evaluation chosen is that of improving the social workers’ engagement with the fathers. This study uses motivational interview training with social workers to encourage improvements in meeting with fathers (Maxwell et.al, 2012). The choice of process evaluation is for two reasons. The use of motivational interviewing has a lot of evidence behind it. The second reason is that the study uses a mixed method of observation and interviewing. Three members of the research team and one independent observer took notes before and after the meeting (Maxwell et.al, 2012). They recorded the trainer’s style and their activities in the group. Then the interview was done three weeks later by telephone about things learned by the social workers and their experience with delivering the training (Maxwell et.al, 2012).
Stage of the program the Evaluation Occurred
The stage of the program is the planning stage because of their discussion at the beginning of developing and running a training intervention for social workers to improve engagement with fathers (Maxwell et.al, 2012). The technique that they are testing is motivational interviewing. The study says that there was no direct evidence that engaged fathers in a child protective context. This training is the first attempt to learn how motivational interviews would affect those that used it and the fathers. At first glance, this might seem like an outcome, but there was no data collection after the study was over, which would happen if looking for outcomes.
Improvements to the Case Study
There are several ways that there are gaps in the case study. They need other methods to gather data by using a mixed-method of study. When people are in a focus group, it should be open-ended to gather their thoughts and opinions about how to collaborate better (Bliss & Ermshoff, 2002). The facilitator’s questions include who, what, when, where, why, and how (Bliss & Ermshoff, 2002). The questions that she wished to ask should be done in a phone interview so that they can voice their opinions in a private setting. Such questions would be: What are the strengths of collaborating with other agencies? What is the weakness of working with other agencies? What was your overall impression of how things would go if there were collaboration? Also, there should be an observation before and after the intervention to learn how working in a partnership came across.
Bliss, M. J., & Ernshoff, J. G. (2002). Workbook for designing a process evaluation. Scribd. Retrieved April 27, 2022, from https://www.scribd.com/document/334347599/Workbook…
Maxwell, N., Scourfield, J., Holland, S., Featherstone, B., & Lee, J. (2012). The benefits and challenges of training child protection social workers in father engagement. Child Abuse Review, 21(4), 299–310. https://doi.org/10.1002/car.2218
Colleague 2: Shakina
A description of the process evaluation that you chose and explain why you selected this example.
I selected client satisfaction, because it is important to know how the client or people feel about the aspect of the service, they are receiving weather they are being truthful or not. For example, here at Walden we complete a survey about the school and teachers at the end of class. Although, I do not feel that the survey will have influence, I still complete the survey in respect of the school being able to identify change for improvement. Client satisfaction questions also offer a fuller picture of the interface between the clients and their service provider. They help agencies determine how each party (both client and social worker) perceives what is happening and any discrepancies between the two (Dudley, 2020).
Describe the stage of program implementation in which the evaluation occurred, the informants, the questions asked, and the results.
Client Satisfaction evaluation should be implemented at the end of services. This give the client the chance to experience the service being rendered and stated if they were satisfied with services of if there are improvements needed to be made by the company. A standard for executing a fulfillment metric is that consumer loyalty should be estimated for each capacity and each help of an association. The Implementation/Action stage is the point at which the client and social specialist execute an arrangement to address the areas of worry by finishing the targets to meet the client’s objectives (Chapter 4: Generalist Practice – Introduction to Social Work at Ferris State University, n.d.). The informant would consist of any client or person that is receiving services. Question asked would consist of:
- How long have you been utilizing the service?
- How frequently do you utilize the service?
- Does the service assist you with accomplishing your objectives?
- What did you like/dislike the most about the services?
- Would you recommend services to others?
Based upon your comparison of the case study and the program evaluation report that you chose, improve upon the information presented in the case study by identifying gaps in information.
A focus group was conducted to investigate the use of a cross-framework coordinated effort and its impact on help service delivery results among social assistance organizations in a large metropolitan area on the West Coast. Participants in the focus group had different encounters working with kids, youth, grown-ups, more established grown-ups, and families. The gathering included five guys and five females from different nationalities. Eight inquiries were posed to that investigated neighborhood instances of cross-framework cooperation and the qualities and boundaries found in utilizing the model. To examine the information, the scientists interpreted the
whole recorded conversation and used a subjective information investigation programming. I found this study to be like client satisfaction because each participant was asked to give feed back to the facilitator who in turn without bias determine that the feedback obtained was useful in exploring new ways of delivering services and encouraging greater cooperation. That is the sole purpose of a client satification evaluation. The gaps that I saw was there was room for other participant answer to be influences based off the opinion of others.
Fill in these gaps as if you were the facilitator of the focus group. Clearly identify the purpose of the process evaluation and the questions asked.
As the facilitator I would have asked each participant for there response separately. This would have eliminated any bias answers. The purpose of the evaluation is to determine if the services would be beneficial in helping the clients reach their goals. The question asked were based on the strength of the program in which participant had never received services but applied. The study did not state the eight question that was asked but that the question was in inquired of how the organization was interested in exploring options for greater collaboration and less fragmentation of social services in the local area (n.d.).
Chapter 4: Generalist practice – introduction to social work at ferris state university. (n.d.). https://ferrisintroductiontosocialwork.pressbooks.com/chapter/chapter-4-generalist-practice/
Dudley, J. R. (2020). Social work evaluation: Enhancing what we do (3rd ed.). Oxford
Requirements: 3-4 paragraphs | .doc file
Subject: Masters Social Science
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