What is the best format for the meeting (in person, teleconference, online, or videoconference)? Why is this format the best choice?
What is the best format for the meeting (in person, teleconference, online, or videoconference)? Why is this format the best choice?
Your Topic: Planning a Meeting
Assignment Details: 3 Ps In Practice (Newman, Amy. Business Communication 10th ed., Chapter 3, page 93)
3Ps in Practice Planning a Meeting
Purpose
Imagine that you manage the customer service division of a technology company. As
part of your job, you’re evaluating the “Frequently Asked Questions” on the Customer
Support page of the website. You continually update these questions to give customers
quick answers and to prevent unnecessary contact with the customer service
associates.
You’re planning a meeting with two customer service associates at the company
headquarters to decide what, if any, changes to make to the current questions. You
have some data about which current questions are accessed most frequently on the
website, and you would like to hear from the associates what additional questions they
typically receive by email and by chat. To plan the meeting, you prepare an email to the
associates.
Process
1. What is the purpose of this meeting, and why is a meeting necessary?
2. What is the best format for the meeting (in person, teleconference, online, or
videoconference)? Why is this format the best choice?
3. What will you include in the meeting agenda? How can you make sure the
agenda is detailed enough?
4. How can you inspire associates to come to the meeting prepared?
5. What else will you include in your email?
Product
Write an email to the customer service associates.
Preferred Format: APA
Number of Sources: 0
Number of Pages: 1
PowerPoint slides:
Preferred Spacing: Double spaced
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