Write an essay on Conflict in Healthcare
Write an essay on Conflict in Healthcare
Isaac has worked as a staff nurse on the telemetry floor for over 15 years. He holds seniority in the unit. Library Assignment . His patient care is satisfactory; however, his interpersonal behaviors are becoming an increasing issue for his coworkers. He throws papers around the unit, gives short answers to
questions, and seems generally miserable. He tells the staff that they are lazy and stupid. He is
constantly questioning their decisions. You have come from another local hospital in the role of
the assistant nurse manager. Based on your observations, you have met with Isaac informally and
discussed his behaviors, but they have not changed. Now three new nurses have already come to
you saying that this unit is a great match for them, except for one problem. Although they have
not identified Isaac by name, they have told you that one of the nurses is extremely abusive
verbally, and they have been calling in sick on the days they are scheduled to work with this
person.
1. What are your responsibilities as an assistant nurse manager in regard to Isaac’s behavior
problem?
2. What is the next step in dealing with Isaac’s behaviors?
3. How will you, as the manager, have Isaac develop more effective people skills?
This is your first position as a nurse manager. The holidays are rapidly approaching, and the
hospital policy states that each unit will negotiate holiday coverage individually. You are already
getting requests via e-mail and on Post-it notes for holiday time. Several staff members have come
to you stating that they “never” seem to get their requests for holidays. Discussion among the staff
members is creating dissension and conflict.
1. Discuss the potential impact of this problem on you and the unit staff.
2. Describe a minimum of one positive consequence and one negative consequence of this
conflict.
3. Select a model of conflict resolution and explain how you, as a nurse manager, might resolve
this conflict.
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